Shipping & Handling Policy

Last updated: July 27, 2026

Most items sold by 360ism Exchange are made to order — produced individually for you after you order, not pulled from existing stock. The timings below reflect that.

Production time

Please allow 2–5 business days for your item to be produced before it ships. Personalized and embroidered items may take up to 7 business days.

Shipping time

Once produced, US orders arrive in a further 3–5 business days via standard shipping.

Total time

In total, expect to receive most orders within 5–10 business days from the date you order. Orders containing multiple items may ship in separate parcels at no extra cost to you, and may arrive on different days.

Tracking

A tracking number is emailed to you as soon as your order ships. If you have not received tracking within 7 business days of ordering, please contact us.

Shipping destinations

We ship throughout the United States, including Alaska, Hawaii, and US territories. International shipping is available to most countries at checkout. International customers are responsible for any customs duties, import taxes, or brokerage fees charged by their country — these are not included in the price paid to us and cannot be estimated in advance.

Address accuracy

Please double-check your shipping address at checkout. If a parcel is returned to us as undeliverable due to an incorrect or incomplete address, we will reship it once you cover the reshipment cost.

Peak periods

During peak seasons or promotions, production times may extend beyond the ranges above. We will always let you know if your order is affected.

Lost or damaged parcels

See our Refund & Returns Policy for damaged, lost, or incorrect orders.

Contact

info@360ism.com · (804) 404-5670 · Monday–Saturday, 9 AM–5 PM EST